Support
Help, quietly given.
If something in eaze isn't working, or you simply have a question, you can write to a person. No ticket numbers, no phone trees.
Contact us
Email hello@eaze.co.uk. Monitored Monday to Friday. We normally reply within two business days.
That is a response target, not a guaranteed resolution time — some questions take longer to look into properly, and anything involving Apple billing depends on Apple's own process.
It helps if you tell us which iPhone and iOS version you're using, what you were doing, and what you expected to happen instead.
Subscriptions, restores and refunds
eaze membership is sold as an App Store subscription. Apple bills you, and eaze never receives your card details. The current contract is £14.99 per month with no monthly trial, or £89.99 per year. A 7-day free trial is offered on the annual plan only where Apple and RevenueCat report that your account is eligible.
Manage or cancel
Cancelling happens in Apple's settings, not in eaze: on your iPhone open Settings, tap your name, then Subscriptions, and choose eaze. Cancelling stops future renewals; access continues until the end of the period you've paid for.
Restore a purchase
If you reinstall eaze or move to a new iPhone, use the restore option in the app. We use RevenueCat to verify subscription status, trial eligibility and restores. If your membership still doesn't appear, email us with the Apple ID region and the plan you bought.
Refunds
Refunds for App Store purchases are handled by Apple under their terms. Request one at reportaproblem.apple.com. We can't issue App Store refunds ourselves, but we're happy to help you understand what you were charged for.
Deleting your account
You can delete your eaze account from within the app. Deleting the account removes your eaze data. It does not, by itself, cancel an Apple subscription — cancel that separately in your iPhone Subscriptions settings.
Quiet Gallery
Quiet Gallery is a private space inside your account for photos you choose to keep. It is not public, and those photos are not used for advertising, scoring or body analysis. You can remove individual photos at any time, and they are removed when you delete your account.
Ask eaze
Ask eaze asks for your explicit permission before any selected personal context is sent for AI processing. Processing uses Google Gemini directly, or the configured Lovable AI gateway as a fallback. Your reflections, Quiet Gallery photos and free-text notes are not included in Ask eaze context.
Reporting a problem
Send anything that looks broken to hello@eaze.co.uk. Screenshots are welcome. If a reminder didn't arrive, check that notifications are enabled for eaze in your iPhone settings — optional reminders are scheduled locally on your iPhone, so they depend on those permissions.
Urgent help
eaze is general wellness and lifestyle support for food, movement, routine and reflection. It is not medical advice, diagnosis, treatment, medication guidance or emergency support, and we are not an emergency service.
If you are in crisis or need urgent help, contact your local emergency services or a qualified health professional. In the UK you can call 999 for emergencies, or 111 for urgent non-emergency medical help.