The plain terms of using eaze.

The service

eaze is a personal wellness support app for food, routine, movement and reflection. We may improve, replace or retire features over time, and the service may occasionally be interrupted for maintenance, security work or circumstances outside our control.

You must be 18 or older to create an eaze account and are responsible for keeping access to your account secure.

Membership and App Store billing

Paid eaze membership purchased in the iPhone app is billed through Apple’s App Store. The price, billing period and any free-trial eligibility are shown before you approve a purchase. The monthly plan is £14.99 per month with no free trial. The annual plan is £89.99 per year and, where Apple confirms annual introductory-offer eligibility, may include a 7-day free trial before the £89.99 annual renewal begins.

Subscriptions renew automatically unless cancelled before renewal. You can manage or cancel an App Store subscription from your Apple subscription settings. Deleting your eaze account does not automatically cancel an Apple subscription.

App Store payment, cancellation and refund handling is provided by Apple and is also subject to Apple’s applicable terms and policies. If an active purchase is not reflected in eaze, use Restore purchases or contact support.

What eaze is — and isn’t

eaze provides general wellness and lifestyle support. It is not medical advice, a medical device, diagnosis, treatment, medication guidance or emergency support, and it is not a substitute for care from a qualified health professional. You remain responsible for your own decisions and for seeking professional advice when appropriate.

Ask eaze

Ask eaze uses a third-party AI provider to generate general lifestyle responses. eaze asks for permission before sending your message or selected personal context to that provider. You should not use Ask eaze for emergencies, diagnosis, treatment or medication decisions.

AI-generated responses can be incomplete or mistaken. Use your own judgement and seek qualified professional advice where a decision could affect your health or safety.

Meals and Movement

Meal and Movement content is general wellness information, not an individual medical, dietetic or fitness prescription. Check ingredients and allergen information against your own needs, use suitable equipment and surroundings, and stop an activity if you experience pain, dizziness or anything that feels wrong.

Acceptable use

Use eaze for your own lawful personal wellness support. Do not attempt to access another person’s account or private data, interfere with the service, probe or bypass security, misuse automated features, or use eaze in a way that could harm another person or the service. We may restrict or end access where reasonably necessary for security, safety, misuse or a material breach of these terms.

Availability and safety

We work to keep eaze reliable, but we cannot promise uninterrupted or error-free access. If you ever feel at risk, unsafe or in crisis, contact your local emergency services or an appropriate qualified professional. eaze is not equipped to provide emergency help.

Contact

Questions about these terms go to hello@eaze.co.uk. Monitored Monday to Friday. We normally reply within two business days — a response target rather than a guaranteed resolution time.

The operating entity responsible for eaze will be identified here in a future update to this page before wider release.